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DELIVERY INFORMATION

Ensuring your products arrive safely

Dispatch Times

Orders will be dispatched to our delivery partner within 3 days.  We use a 48hour delivery service so your purchases should arrive at your door within 5 business days of placing your order.  Some products may require a greater lead time and this will be highlighted in individual product descriptions where relevant.

Delivery Charges

Our standard delivery charge is based on the subtotal of your order before any discounts or delivery costs are applied. The breakdown of these charges is detailed in the table below.

 

Certain products may be distributed directly from the supplier and will therefore be subject to separate delivery timescales and charges.  The delivery timescales for these products will be included within the lead time detailed in the product description and the delivery charge will be displayed in the basket view.

Order Subtotal
Delivery Charge
£0 – £69.99
£4.50
£70 – £149.99
£7.00
£150 and above
£10.00

Cancellations and Returns Packaging

We believe that the presentation of your package on arrival is an important part of your shopping experience and we strive to make this perfect.

In the interests of environmental ethics, we reuse packaging from our suppliers where possible, so please don’t be alarmed if your order arrives in unfamiliar packaging.  You will open the box to find Coppermill style within!

If you change your mind and would like to cancel or make changes to your order before despatch, that’s fine.

Contact us at info@coppermillindustries.co.uk within 3 days of placing your order with your requirements and we will make any amendments for you.  Unfortunately, we cannot accept amendments to orders following dispatch.

If for any reason you wish to return any of your items for refund or exchange, you may do so within 14days of delivery.  Please complete the returns form which arrived with your item/s and enclose this within your parcel.  All items must be returned unused and in their original packaging (unless faulty).  Unfortunately, we cannot refund or exchange any items returned more than 14days after delivery (unless faulty).  Once received, the cost of returned items will be refunded to your payment method within 5 business days.  Original delivery charges are non-refundable.

Returns Address:

Coppermill Industries Ltd
27 Belle Vue Road
Ashbourne
Derbyshire
DE6 1AT

We do not currently offer free returns.  If you are returning a faulty item, please send proof of postage to info@coppermillindustries.co.uk and the cost of return postage will be included in your refund amount.