TERMS & CONDITIONS
Terms of Sale
These terms of sale (“Terms of Sale”) set out the terms and conditions on which we supply any of the products (“Product” or “Products”) listed on our website www.coppermillindustries.co.uk (“our site”) to you.
Please read these Terms of Sale carefully before ordering any Products from our site. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms of Sale you must not order any Product through our site.
1. Information About Us
1.1 www.coppermillindustries.co.uk is a website operated by Coppermill Industries Ltd (“we”, “our”, “us”). We are registered in the UK under company number 11770157. Our registered office is at 27 Belle Vue Road, Ashbourne, Derbyshire, DE6 1AT.
2. Ordering Products
2.1 You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.
2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take time to read and check your order at each stage of the order process.
2.3 All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.
2.4 Unfortunately, we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can return the Products to us in accordance with our returns policy.
2.5 Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, can be transported through the door of your property and that there are no other issues that could make delivery more complicated or impossible.
2.6 You must keep the contact details we hold for you up to date so that we can contact you, if necessary, about your order or the delivery of the Products.
3.1 All orders for Products are subject to the availability of those Products. We will
inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.
3.2 If we are unable to supply you with a Product, for example, because the manufacturer is out of stock, we will inform you of this by email and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible.
4. Images and Sizing of Products
4.1 The images of the Products on our site are for illustrative purposes only. Although
we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.
4.2 Although we have made every effort to be as accurate as possible, the
measurements indicated including weights, dimensions and capacities shown on our site are approximate only.
5. Prices of Products
5.1 The price of any Product will be as quoted on our site, except in cases of obvious
5.2 The price of any Product may change from time to time, but changes will not affect
any order we have accepted.
5.3 The price of a Product excludes any delivery costs, which where applicable will be
Added to the price of the Products and set out as part of the total amount due during the order process. To see the relevant delivery charges for a product, please refer to our Delivery Info page.
6. How to Pay
6.1 We accept payment with the payment methods listed on our site. You must pay for
the Products and any applicable delivery charges in advance of delivery of the Products.
6.2 By submitting an order to us through our site, you are confirming that the payment
details provided on your order are valid and correct.
7.1 We offer a delivery service in accordance with the timescales shown on our Delivery
Info page. Please note that delivery timescales are estimates.
7.2 Please note that we only deliver to addresses in the UK and Ireland.
7.3 The dispatch date indicates when we expect to send the Products to our delivery partner. Please refer to our Delivery Info page to find out more about our dispatch and delivery process and how long after dispatch you should expect the Products to be delivered. Although we will make every effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partners. If we are unable to meet the estimated dispatch date, we will contact you with a revised estimated date.
7.4 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave information about how to rearrange delivery.
7.5 You can review the current status of your order at any time by logging into the My Account section of our site. If you have trouble finding out the status of your order or tracking its progress, please contact us at email@example.com
8. Risk and Ownership
8.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8.2 The Products will be your responsibility from the time that you (or a third party
other than the carrier and indicated by you) take physical possession of the Products.
9. Cancellation, Returns and Refund Policy
9.1 We hope you will be please with everything you have bought from us but if you are
unhappy with your Products, you can return them to us either in accordance with the terms set out in our Delivery Info or as otherwise in accordance with your legal rights.
9.2 You have a legal right to change your mind and cancel the contract between you and us within 14 days of the delivery of your Products without giving a reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the Products. Where you order multiple Products in one order the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last Product that makes up you order.
9.3 If you cancel your contract with us, we will reimburse you of all payments received
from you, excluding the original delivery charge.
9.4 We will make the reimbursement without undue delay and not later than a) 5 days
after the day we receive back from you any Products supplied, or b) (if earlier) 5 days after the day you provide evidence that you have returned the Products, or c) if there were no goods supplied, 5 days after the day on which we are informed about your decision to cancel this contract.
9.5 We will make the reimbursement using the same means of payment as you used for
the initial transaction.
9.6 We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from unfair and / or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement for such loss in value of any Products we supply.
10. Discount Codes
10.1 When you use a discount code you warrant to use that you are the duly authorised
recipient of the discount code and that you are using it in accordance with these
Terms of Sale, lawfully and in good faith. If we believe that a discount code is being
used in breach of these Terms of Sale, unlawfully or in bad faith, we may reject or
cancel the discount code.
11. Your Information
12. Our Liability to You
12.1 We are under a legal duty to supply Products that are in conformity with our contract with you.
12.2 Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no
liability to you for any loss of profit, loss of business, business interruption or loss of
12.3 If we fail to comply with a contract between you and us, we will be responsible for
loss or damage you suffer that is a foreseeable result of our breach of these Terms
of Sale or our negligence, but we will not be responsible for any loss or damage that
is not foreseeable. Loss or damage is foreseeable if the loss or damage was an
obvious consequence of our breach or if the loss or damage was contemplated by
you and us at the time we entered into the contract.
12.4 The maximum loss or damage we will be responsible for under clause 12.3 is limited to the price you have paid us for the Product to which the loss or damage
you suffer relates.
13. Events Outside Our Control
13.1 We will not be liable our responsible for any failure to perform, or delay in
performance of, any of our obligations under a contract that is caused by events
outside of our reasonable control including acts of god, fire, flood, severe weather,
explosions, ear, acts of terrorism or acts of local or central Government or of any
other competent authorities provided that a) we will take reasonable steps to prevent or minimise the failure or delay; b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.
14. Resolving Disputes
14.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us at firstname.lastname@example.org and attempt to resolve the dispute with us informally.
14.2 In the unlikely event that we are not able to resolve the dispute informally, please note that the EU operates an online dispute resolution platform for EU consumers to submit disputes arising from online purchases, which can be accessed at //ec.europa.eu/odr .
15. Independent Operation of Terms
15.1 Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16. Updating These Terms of Sale
16.1 We may modify or update these Terms of Sale from time to time for reasons including a) changes in how our business operates; b) changes in the legal or regulatory requirements that we must comply with; or c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.
17. Rights of Third Parties
17.1 Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
1. Information About Us
1.1 www.coppermillindustries.co.uk is a website operated by Coppermill Industries Ltd (“we”, “our”, “us”). We are registered in England under company number 11770157. Our registered office is at 27 Belle Vue Road, Ashbourne, Derbyshire, DE6 1AT, UK.
2. Purchase of Products from Coppermill Industries Ltd
2.1 The purchase of any Products through our site is governed by our Terms of Sale.
3. Your Personal Information
4. Your Account and Password
4.1 If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party.
4.3 If you know or suspect that anyone other than you knows your login details, you must promptly notify us at email@example.com
5. Rules of Acceptable Use
5.3 The responses described above are not limited and we may take any other action we reasonably deem appropriate.
6. Notice and Take Down Policy
6.1 If you believe that content available through the site: a) infringes your rights or any rights of a third party you represent; or b) otherwise breaches the Rules of Acceptable Use, please tell us immediately by emailing firstname.lastname@example.org
6.2 When reporting content please provide the information described below in your notice to us: a) your name and contact details; and b) a statement explaining whether you believe that the content you are contacting us about : i) infringes your rights; ii) the rights of a third party who you represent; or iii) you otherwise believe the content breaches the Rules of Acceptable Use.
6.3 We will take the action that we believe is appropriate depending on the nature of the content you report. This may include taking no action where we believe the reported content does not infringe any rights of the Rules of Acceptable Use. We are not obliged to discuss or inform you about our chosen course of action following a report from you.
7. Limited Licence
7.1 We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We grant you permission to access our site for your personal use only. Any other use of our site or our site’s content is prohibited. This prohibition includes but is not limited to: a) making commercial use of our site’s content; b) reproduction of the Coppermill Industries logo, trademarks or any other content available on our site; and c) downloading or copying any of our site content for yourself or for a third party.
7.2 If you wish to make any use of material on our site other than that set out above, please contact email@example.com
8. Disclaimer and Liability
8.1 Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period.
8.2 We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site, we will attempt to correct this as soon as we reasonable can.
8.3 Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties of any kind and the site is made available to you on an “As Is” basis. We are not responsible for anything that occurs from your reliance on the content of our site.
8.4 In any event, we will never take any responsibility for User Content and you use and rely on any User Content entirely at your own risk.
8.5 We exclude all warranties and conditions implied by statute, common law or the law of equity, to the extent permitted by applicable law.
8.6 Because our site is provided free of charge, we will not, in any way, be liable for any loss or damage (whether direct or indirect) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it.
9. Links and Linking
9.1 Links to third party websites from our site are provided solely for your convenience. If you use these links, you leave our site. We do not control, and are not responsible for these websites, their content or their availability. We in no way endorse or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.
9.2 You may link to our homepage (www.coppermillindustries.co.uk) provided you do so in a way which is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.
12. Jurisdiction and Applicable Law
13. Your Feedback
13.1 If you would like to provide feedback on our site, please contact us at firstname.lastname@example.org